Last updated: October 9, 2026

1. Shipping Destinations

Briarston™ ships to the destinations offered at checkout. Availability may differ by product, local regulations, courier coverage, and shipping-address details. If checkout does not offer delivery to your destination, please contact us before placing an order.

2. Order Processing

Processing begins after an order is accepted and the relevant payment checks are complete. Orders may need additional time for verification, stock allocation, busy periods, or unusual shipping requirements. Processing time is separate from transit time.

3. Estimated Transit Time

Transit depends on destination, shipping service, carrier capacity, weather and customs processes. Any delivery estimate provided during checkout, shipment confirmation or carrier tracking is an estimate and not an absolute guarantee, except where applicable law requires otherwise.

4. Shipping Charges

Applicable shipping prices are displayed at checkout before the order is submitted. Charges may depend on address, item size or weight, service selected, promotional terms, and whether a delivery qualifies for a shipping offer. Unless clearly stated, shipping fees are not included in a product's displayed base price.

5. Order Confirmation & Tracking

Customers may receive an order confirmation after successful checkout. If the selected shipping service includes tracking, a dispatch message may provide a tracking reference once the shipment is handed to the carrier. Tracking updates can be delayed, particularly around handoffs or customs clearance.

6. Multiple Parcels and Split Shipments

An order containing multiple products may be delivered in separate packages when required by stock location, packaging or carrier arrangements. Different parcels may arrive on different dates. When tracking is available, each shipment may have its own tracking reference.

7. Accurate Delivery Information

Please check recipient name, telephone, address, postal code, apartment or unit number, and any access instructions before paying. Email service@briarston.com immediately if you notice an error. We will try to help, but an address change is not guaranteed once fulfillment begins.

8. Failed Delivery, Refusal & Return to Sender

Where a parcel is refused, unclaimed or undeliverable because of an incorrect or incomplete address, the carrier may charge additional handling or return fees. We will assess the circumstances, any applicable law, and actual carrier charges before advising on redelivery or refund options. We do not automatically treat every failed delivery as a customer-fault event.

9. Import Taxes and Customs

International deliveries may be subject to customs inspection, import taxes, duties, brokerage charges or local requirements. The responsibility for such charges depends on what is disclosed during checkout, the delivery arrangement and applicable law. If you are unsure whether a fee is included, contact us before placing an order.

10. Delays Beyond Our Control

Severe weather, carrier disruptions, transport congestion, customs checks, public holidays and other events outside our reasonable control can cause delays. We will provide available information and work with relevant providers where feasible. Statutory consumer rights concerning delivery remain unaffected.

11. Damaged, Missing or Incorrect Deliveries

If a shipment appears lost, arrives damaged or contains the wrong item, contact us at service@briarston.com with your order number and a clear explanation. Save packaging and supply photographs when practical. Please do not dispose of damaged goods until we advise what information is needed, except where safety requires otherwise.

12. Contact & Related Policies

For a delivery issue, include your order number, delivery address confirmation, and tracking reference if available. Eligibility for returns, refunds or other remedies is explained in the Return & Refund Policy and applicable consumer-protection law.