Last updated: October 9, 2026

1. Our Approach

We want Briarston™ customers to receive the products they ordered in appropriate condition and with clear information about next steps if something goes wrong. This policy explains how to request a return or refund for purchases made through briarston.com. It does not limit rights or remedies that cannot legally be excluded.

2. Starting a Return Request

Email service@briarston.com with your order number, item name, reason for the request, and any relevant photographs. We will review the information and provide the next steps consistent with this policy and applicable consumer law. Please do not send merchandise to our business contact address unless customer support has specifically provided and authorized a return destination.

3. Condition of Returned Merchandise

For discretionary returns of products that are not defective or incorrectly supplied, eligibility may depend on the item being unused, in an appropriate condition for inspection or resale, and accompanied by original accessories or packaging where reasonably required. These conditions do not eliminate statutory remedies for faulty, unsafe, inaccurately described, or incorrect goods.

4. Items That May Need Special Treatment

Hygiene-sensitive products, used textiles, personalized items, clearance goods, and other categories may have different return conditions if those limits were lawfully disclosed at purchase. Any exclusion must comply with mandatory consumer law. If the product has an issue covered by statutory rights, we will review those rights independently of discretionary-return exclusions.

5. Damaged, Defective or Incorrect Items

If an item arrives damaged, is materially defective, or differs from what was ordered, contact us promptly. Provide photographs of the item and packaging where practical, as well as a description of the issue. Depending on the facts and applicable law, remedies may include replacement, repair, a price adjustment or a refund. Do not attempt to use an item if doing so would be unsafe.

6. Return Instructions and Destination

If a physical return is necessary, our team will provide a suitable return address and packing instructions after reviewing your request. The published company business address is a contact address and should not be assumed to be a warehouse or authorized returns center. Keep proof of shipment and use the return reference provided when applicable.

7. Return Shipping Costs

Responsibility for return shipping depends on the reason for the return, original disclosures, applicable law and any written arrangement made with support. For incorrect or defective items, mandatory consumer remedies apply. For other returns, any customer-paid return shipping costs must be disclosed before you ship.

8. Refund Method and Timing

Once a return or refund request is approved and any legally permitted inspection is completed, we will initiate the appropriate refund to the original payment method where possible. The time required for funds to appear depends in part on your bank or payment provider. We will communicate material issues affecting the refund process.

9. Exchanges and Replacements

If you wish to exchange a non-defective item for another style or product, contact support to determine whether an exchange can be accommodated. Exchange availability depends on stock, shipping destination, applicable policies and law. Where an item is defective or incorrect, available statutory remedies take precedence.

10. Cancellations Before Dispatch

For cancellation requests, contact us as quickly as possible with your order number. If an order has not entered irreversible processing, we will review whether it can be cancelled. Once dispatched, any return or other resolution will be assessed under the applicable policy and legal rights.

11. Non-Refundable Charges

Whether original shipping charges, import fees, gift services or other costs are refundable depends on the reason for the refund, the checkout disclosures and applicable law. We do not automatically exclude charges that must be refunded under consumer-protection requirements.

12. Chargebacks and Disputes

We encourage you to contact us first when there is an order concern so we can review the details. This does not restrict any rights you have to seek assistance from your payment provider or consumer authority.

13. Consumer Rights

Depending on your location, you may have mandatory rights relating to non-conforming goods, cooling-off periods, or remedies for defective or misdescribed products. Nothing in this policy is intended to waive such rights. If a term conflicts with mandatory law, the mandatory law controls.

14. Contact Our Team

Email service@briarston.com and include the order reference and reason for your request. Please wait for the authorized return instructions before mailing merchandise.