BRIARSTON™ / GET IN TOUCH
Contact Us
We're here to help you feel at home.
Contact Briarston™
Questions about a product, an existing purchase, delivery updates, or a return request? Our customer support team is available through the contact information below. We recommend email for requests that may require order verification or photographs.
Customer Support Email
service@briarston.com
For product questions, order updates, shipping issues, and returns.
Customer Support Phone
+86 18145845415
Phone availability may vary. For a documented response, email is preferred.
How We Can Assist
Before You Order
Tell us which Briarston™ product you are considering and what you would like to confirm. We can help clarify product descriptions, set contents, intended usage, and information presented on the product page.
After You Place an Order
Please share your order number and the email address used at checkout. This helps us locate the correct order while protecting customer information.
Delivery Questions
For shipping updates, include the order number and any available tracking number. Carrier tracking can sometimes take time to update after a shipment is prepared.
Returns, Damage, or Incorrect Items
Contact us before mailing anything. For damaged or incorrect deliveries, include clear photos of the item, packaging, and shipping label when safe and practical. Please refer to our Return & Refund Policy for the applicable terms.
What to Include in Your Message
- Your full name and preferred reply email.
- Order number, if your message relates to a purchase.
- The product name or link, if your question concerns a specific item.
- A short explanation of the issue and relevant photographs, when appropriate.
- The resolution you are requesting, where applicable.
Important Privacy & Security Reminder
Never send a complete payment-card number, card security code, or your account password by email or telephone. We may need reasonable order-verification details to assist you, but we do not ask customers to disclose confidential login credentials.
Business Information
Briarston™ is operated by Xiamen Shuqi Weilai Network Technology Co., Ltd., with Zhuang Shaoming identified as the business owner. The address below is our supplied business contact address and should not be used as a return-shipping address unless our team specifically confirms it.