Shopping & Products

What does Briarston™ sell?

We offer home-living goods with a warm, hearth-inspired point of view: fireplace essentials, cozy textiles and cushions, comfortable indoor accessories, and seasonal decorative pieces.

How do I know what is included in a product?

Review the individual product description and item details. Lifestyle photography may include furniture, candles, plants, or other styling props that are not included. If the contents are unclear, contact us before purchasing.

Can I confirm dimensions, material, or compatibility?

Product specifications vary by item. Consult the listing, and ask our support team for clarification before ordering if a dimension or material is important for your space. We cannot guarantee compatibility that has not been specifically stated.

Orders & Payments

How do I place an order?

Select the desired product and available options, add the item to your cart, and follow checkout instructions. Review your address, totals, shipping charges, and payment selection before submitting the order.

What payment methods do you accept?

The payment methods available to your order are displayed during Shopify checkout. Availability can vary by customer location, device, and payment provider. Please see our Payment & Security page for more information.

What currency will I be charged in?

Prices are presented in the currency shown on the storefront and at checkout. Your final checkout amount and currency govern the transaction. Your payment issuer may apply conversion fees when relevant.

Can I cancel or change an order?

Email service@briarston.com as soon as possible with your order number. Once an order has entered processing or shipment, changes may not be possible. Any cancellation or refund follows our published policies and applicable law.

Shipping & Delivery

Where do you ship?

Eligible shipping destinations are shown during checkout. If your country or address is not offered, contact us rather than selecting an inaccurate address.

How much does shipping cost?

Any shipping fees applicable to the order will be displayed at checkout before payment. Charges may vary by destination and order characteristics.

When will my order arrive?

Processing and transit times depend on item availability, destination, and carrier. Check the estimated timing made available at checkout or in your order communications, and refer to the Shipping Policy for further information. Such estimates are not guaranteed arrival dates.

Where can I find tracking?

If a tracked shipping service is used, you may receive an email with a tracking reference after dispatch. Tracking visibility depends on the carrier and may not update immediately.

What if my package is delayed, missing, or damaged?

Check the carrier information and your delivery address, then contact our support team with your order number. For damaged deliveries, preserve the item and packaging and provide photographs when possible. Your applicable legal rights remain unaffected.

Returns & Product Care

Can I return an item?

Eligibility, return procedures, exceptions, and any applicable refund or return-shipping terms are explained in our Return & Refund Policy. Contact support before shipping a return.

What if I receive the wrong item?

Contact us promptly with the order details and photographs. We will review the issue and explain the available resolution under the applicable policy and law.

Are fireplace and candle products safe to use around fire?

Use each product only for its stated purpose. Decorative pieces, textiles, and baskets must be kept away from heat, flames, sparks, and embers. A decorative screen is not necessarily a child-safety barrier. Follow all manufacturer and appliance instructions.

How should I care for textiles and decorative accessories?

Follow any specific care label or product instructions. If care directions are not provided or you are unsure, contact us before using strong cleaners, applying high heat, or washing a delicate item.

Still Have Questions?

Our team can be reached at service@briarston.com or +86 18145845415. Share the product name or order number so that we can help efficiently.